At Chiswick Flowers, we are passionate about delivering fresh, beautiful bouquets to homes and businesses throughout Chiswick. We take pride in our reputation as a trusted local florist, providing you with exceptional quality and attentive customer service. Our Fresh Flowers Guarantee means that every order is handcrafted and delivered in prime condition – and if you are not satisfied, we’re here to help.
Your satisfaction is our priority. If your flowers arrive damaged or not as fresh as expected, please contact us as soon as possible – ideally within 24 hours of receiving your bouquet. To help us resolve the issue quickly, we may request a photo of the damaged flowers. Our team will review your claim promptly and organise a solution that meets your needs.
We guarantee that our flowers are freshly sourced and carefully handled right up to delivery. Typically, your bouquet should remain fresh for at least five days from arrival, provided it is cared for according to our guidelines. Should your flowers wilt or spoil within this freshness window despite proper care, please let us know. We will assess the matter and offer appropriate remedies as part of our Fresh Flowers Guarantee.
If your order does not meet our high standards due to damage on arrival or lack of freshness within the guarantee period, we offer hassle-free options:
Our goal is to ensure you feel confident and happy shopping with your local Chiswick florist.
Your feedback helps us to grow and improve. If there has been an issue with your experience at Chiswick Flowers, please contact us directly with details. We recommend providing your order reference and a clear description of the problem. Our team pledges to respond to all complaints promptly, investigating and resolving each case with care and fairness. Most issues are resolved within two working days.
Chiswick Flowers is a proud part of the local community, serving both households and businesses throughout the area. We understand how important fresh, vibrant flowers are for creating memorable moments and uplifting spaces. Thank you for choosing us as your neighbourhood florist – your trust is the heart of our business.
If you have any questions about our returns, refunds or complaints process, please contact our friendly team. We look forward to supporting you and ensuring that you’re delighted with your Chiswick Flowers experience every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
