Welcome to Chiswick Flowers. These Terms & Conditions ("Terms") govern your use of our online store and the purchase of goods and services through our website. By placing an order with Chiswick Flowers, you agree to be bound by these Terms. These conditions apply to customers throughout Chiswick and the surrounding areas who order online flower delivery from us. Please take a moment to read through them carefully.
Chiswick Flowers specialises in designing, preparing, and delivering fresh floral arrangements to customers in Chiswick and nearby locations. Our online flower delivery Chiswick service provides a convenient way to send beautiful blooms for any occasion directly to your chosen recipient.
The content of the Chiswick Flowers website, including product descriptions and pricing, is for your general information and use only. All content is subject to change without notice. We make every effort to display accurate information, including stock levels, pricing, and images of arrangements. However, flower varieties can be seasonal, so substitutions may occasionally be necessary. Please refer to our Flower Substitution Policy for details.
When you place an order for online flower delivery in Chiswick or surrounding areas, you will receive an order confirmation via the website. Orders are only accepted once payment is received in full and the item is dispatched for delivery. We reserve the right to refuse any order, for reasons including but not limited to unavailability of items, payment issues, or delivery constraints.
Customers are responsible for ensuring accurate recipient details, delivery address, and special instructions. If an incorrect address or any misleading information is supplied, Chiswick Flowers cannot accept responsibility for late, failed, or redirected deliveries.
Our typical order process for online flower delivery to Chiswick can be summarised as follows:
We aim to deliver orders on your chosen date but cannot guarantee specific times due to demand, traffic, or unforeseen events. We will, however, strive to meet all reasonable delivery requests within Chiswick and neighbouring areas.
Payment for all orders must be made in advance through the available payment options on our website. Accepted methods may include major credit/debit cards, and other secure options as specified during checkout. Your payment information is processed securely, and personal details are not retained beyond the transaction period. We cannot accept responsibility for delays due to refused or failed payments.
All product prices are listed in GBP and include Value Added Tax (VAT) where applicable. Prices on our website may be subject to change. Any promotional pricing or discounts are subject to specific terms and may be withdrawn at our discretion. Delivery charges, if applicable, will be displayed clearly before you confirm your order.
You may cancel or amend your order up to 24 hours before the scheduled delivery time, without penalty. Requests to cancel or amend an order should be made via the process outlined on our website. If your order has already been prepared or dispatched, a cancellation or amendment may not be possible and you may be charged in full. Refunds for cancelled orders will be processed as promptly as possible to your original payment method.
If you wish to modify your recipient or delivery details following submission, please do so as soon as possible. We cannot be held liable for failed deliveries due to late or incomplete information, particularly for last-minute or same-day orders.
We provide online flower delivery throughout Chiswick and nearby areas. Delivery slots are subject to availability, and we will always notify you in advance if there are any issues with your requested slot. If the recipient is unavailable at the time of delivery, we may, at our discretion, attempt to leave the flowers safely with a neighbour or in a secure location, leaving a note for the recipient where possible. For certain premises (such as flats or business addresses), you are responsible for ensuring permissible access for our couriers.
All floral arrangements are prepared with fresh flowers. If a specific bloom is unavailable (due to seasonality or supply), we may substitute with a similar flower of equal or greater value and appearance, ensuring your arrangement maintains its intended aesthetic. Our substitution policy ensures we do not compromise on quality or overall style.
If you are not satisfied with the condition of your flowers upon delivery, please contact us within 24 hours with photographic evidence. We may offer a replacement or refund at our discretion, subject to review. Please note, due to the perishable nature of flowers, returns may not always be possible.
Chiswick Flowers is committed to providing high quality products and services. However, except as expressly stated in these Terms, we exclude all warranties, express or implied, relating to the website, our products, and services to the maximum extent permissible by law.
We do not accept liability for any indirect or consequential loss, loss of business, or loss of opportunity however arising if orders are delayed, incomplete, or cannot be fulfilled due to circumstances beyond our reasonable control, such as severe weather, supply issues, or unanticipated delivery restrictions in Chiswick and surrounding regions.
Our liability to you in connection to any order is limited to the amount paid for that order, unless otherwise stipulated by law. These Terms do not affect your statutory rights as a consumer.
By placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. You are responsible for ensuring the accuracy of all details supplied for transactions, and for keeping your login and password confidential if an account is created on our site.
All content, graphics, logos, and images on the Chiswick Flowers website are our property or the property of our licensors. No part of this website may be reproduced or reused for commercial purposes without our express written consent.
We are committed to protecting the privacy of our customers. Personal data collected during the ordering process is handled securely and in accordance with UK data protection laws. Data is used solely for processing and delivering your order. Please refer to our Privacy Policy for further details on how we handle and protect your information.
These Terms & Conditions and any agreement for the purchase of goods or services from Chiswick Flowers are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from a transaction shall be subject to the exclusive jurisdiction of the English courts.
Chiswick Flowers reserves the right to update or change these Terms at any time. Any changes will take effect immediately upon posting on our website. Please review these Terms regularly to ensure you are aware of any updates. Continued use of our website or services after changes have been made constitutes your acceptance of the revised Terms.
If you have any questions regarding your online flower delivery order to Chiswick or surrounding areas, please consult our customer service section on our website. We aim to resolve all queries promptly and professionally, ensuring complete customer satisfaction for every Chiswick Flowers delivery.
These Terms & Conditions are effective from June 2024 and apply to all online transactions undertaken with Chiswick Flowers for delivery in Chiswick and the immediate vicinity.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chiswick, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chiswick.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
